1. Contract :The Contract of Hire shall be between the Hirer and the Caravan owners. 

2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted. 

3. Bookings: Upon receipt of your enquiry by telephone, the caravan can be provisionally booked. This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled 

4. Payment: Bookings made within 4 weeks of your holiday date must be paid for in full and in advance of occupation of the caravan. For a booking made more than 4 weeks before your holiday starts we require a deposit of one hundred pounds, which will be refunded in full if the reservation is cancelled more than 4 weeks prior to occupancy. Short breaks must be paid for in full when being booked or on arrival. 

5. Balance: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 4 weeks before for the period of letting. Payment by cheque must be made at least 7 working days before occupancy otherwise cash payment must be made upon arrival. 

6. Damage / Extra cleaning: All bookings are accepted on the condition that the caravan is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, and that the person who made the booking will pay for breakage and / or damage and extra cleaning if so required. Major breakages should be reported to the owners immediately and minor damage should be noted at the termination of the week. 

7. Sleeping Capacity: The maximum number of people allowed is clearly stated in the description and extra persons cannot be accommodated. 

8. Availability: The Hiring Contract is made on the understanding that the caravan and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the caravan is not available through events arising out of the control of the owner, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the owner. 

9. Occupation times: Tenancies commence after 2 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10 am on the leaving date. This is to ensure that the caravan can be properly cleaned and prepared.

10. Breakage Deposit: The owners reserve the right to impose a returnable breakage / cleaning deposit of £100 per caravan for non - family groups only -  to be returned in part or full within seven days of the group vacating the caravan. 

11. Access to caravan: The Caravan Owner or his representatives shall be allowed access to the caravan at any reasonable time during any holiday occupancy. 

12. Pets:  Pets are not allowed with the exception of an assistance dog.

13. Linen: The caravan is equipped with bed linen for four people. Bedding for the sofa bed should be provided by the guests Towels are not provided  and you should bring your own supply. 

14. Smoking: Smoking is not allowed inside the caravan. 

15. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the caravan is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

16. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

17. Cancellation and Insurance: If the hirer wishes to cancel the booking for any reason within 28 days of the start of the holiday, he should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) we will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid. If the owners are unable to re-let, then the owners shall be entitled to retain all payments already made. We advise guests to arrange cancellation insurance with the insurer of your choice. 

18.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact the owners immediately if any problem arises so that it can be speedily resolved. The owners cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

18. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 

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