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Reservations of
accommodation are accepted at the Preseli 41 Caravan at Quay West Holiday
Park subject to the following terms and Conditions of Hire.
1. Contract :The renting agent will act on behalf of
the caravan owners and all bookings will form a contract between the Hirer and the
Caravan owners.
2. Bookings: Upon receipt of your enquiry by email or
telephone, the caravan can be provisionally booked. This will be held for a period of
seven days only.
If no booking form and deposit is received within this period, then the
provisional booking will be cancelled. Any late booking payment by cheque must
be made at least 14 working days before occupancy otherwise online BACS payment
or card
payment must be made by arrangement - there is a 5% surcharge for balance or
full payments made through PayPal.
3.
Payment: Upon payment of the deposit and subject to acceptance of the
booking, the applicant becomes liable for the balance of the rent 6 weeks before
for the period of letting. Where payment in full has not been made by
this date, we reserve the right to cancel the booking and re-advertise the
holiday.
If a holiday is cancelled within 28 days of the holiday, then there will be a refund
(see 29) only if the caravan owner is able to re-let the caravan for that week.
4. The caravan will be available to the hirer during the period shown on the confirmation
letter from the agent.
5. The caravans sleeps a maximum of 6 people
plus baby in a travel cot and at no time must this be exceeded.
6. The caravan is only available for rent by families and responsible couples.
Quay West Holiday Park will not allow all male or all female parties.
7. Up to 2 well
behaved small to medium dogs allowed. Guests must bring their own
pet bedding and dogs must not be allowed on the furniture or in the
bedrooms. If dogs are used to being on sofas, please bring throws to
protect the caravan furniture. Wet dogs must be dried before
entering the caravan.
8. External factors: West Wales Caravans has no
control over, and cannot be held liable for external factors that
could possibly affect a Holiday such as the weather, local
traffic, local events, neighbours, children playing, electricity,
gas and water supply
and the vagaries of television and mobile phone reception,
or any financial losses incurred as a result of external factors. West Wales
Caravans cannot be held responsible for problems associated with any services
provided by Quay West Holiday Park.
9. Strictly NO SMOKING inside caravan. However smoking is permitted on the outside
deck area.
Please discard carefully.
10. Accommodation Prices listed exclude optional
entertainment complex passes (these are available from the Quay West Holiday Park
office )
11. The area surrounding your hire caravan must be kept clean and tidy at all times.
12. Clothes are to be dried on the
airer provided and at no time are they to be dried over heaters and
clothes lines are not to be erected.
13. Tents are not allowed between caravans.
14. Park speed limits must not be exceeded.
15. In the event of behaviour likely
to cause offence or damage to other users of the facilities, the park
management reserves the right to remove any offenders from the park
without redress.
16. All persons using the
entertainment complex must honour the Quay West club rules. Membership
is discretionary and may be withdrawn at any time by the park
management. Daily and weekly passes are available from main reception.
17. Please keep noise to a minimum and show consideration to other caravan owners and occupiers at all times.
18. Litter and refuse must be disposed of in the designated areas provided by the park.
19. Ball games are to be played in designated areas and not between caravans.
20. No motorcycles are allowed on the park without the express written permission of the park manager.
21. Please remove all dirty footwear on entering the caravan.
22. Do not disarm smoke alarms. Press hush panel located on the alarms themselves should they be activated during cooking activity.
23. All electrical and domestic goods and heaters, must be switched off upon leaving the van.
24. Sheets, pillow cases, duvet covers and other linen items are not provided.
25. Park rules apply at all times.
26. Cars may be parked on the designated parking area. Please avoid parking
on the grass. Use designated overflow car parks provided by the park.
27. Caravans must be vacated by 10.00am on the day of departure and please time your arrival to be not before
4.00pm.
28. The caravan must be left clean and tidy at the end of your stay. If you
do not have time to clean the caravan, an additional charge of £30 may be made
to the person booking subsequent to your holiday.
29 Refunds: Any cancellation following payment of a deposit or balance
is subject to a £20 administration fee. If cancellation occurs for any reason within 28 days of the start of the holiday, he
/ she should advise us
immediately by telephone or e-mail followed by a confirmatory letter. Upon
receipt of such letter (but without any obligation to the hirer) West Wales
Caravans will attempt
to obtain a replacement letting, and if such a letting is obtained, will then
refund to the hirer any monies paid less the administration fee. If the agents are unable to re-let, then
the agents shall be entitled to retain all payments already made. We advise
guests to arrange cancellation insurance with the insurer of your choice to
cover such an eventuality.
30.Complaints: Every effort has been made to ensure that
you have an enjoyable holiday. If however, you have any cause for
complaint please contact the owners immediately if any problem arises
so that it can be speedily resolved. They cannot subsequently consider any
complaints or enter into any correspondence about them unless this procedure has
been followed. If guests choose to terminate their holiday early for any reason
and the above procedure has not been followed, then the owners are entitled to
retain the full rental payment already made.
31. Cleaning and maintenance of the caravan - West Wales Caravans act only as booking agents and have no responsibility for the cleaning
and maintenance of this caravan. This is entirely the responsibility of the
owners and all questions regarding cleaning and maintenance should be addressed
to them.
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